Terms Of Use — Revolynk Techs Pvt Limited
Preamble - What this document is for
This Terms of Use document (the "Terms") explains, in clear and practical language, how Revolynk Techs Pvt Limited ("Revolynk", "we", "our" or "us") offers professional services to business clients and organisations. It describes what we provide, how projects start and proceed, what we expect from our clients, how payments and refunds are handled, and the legal protections and responsibilities that apply to both parties. We have written these Terms to be both thorough and readable so clients can understand the way we operate before they engage us. These Terms apply to your use of our website, any communications with our team about proposed services, and to any formal Statement of Work (SOW), proposal or service agreement entered into between you and Revolynk. Where an SOW or a separate contract exists, that document will govern the specific project details; however, these Terms form the baseline set of rules that apply to all engagements unless explicitly overridden in writing.
Important: This document is intended to be clear and practical guidance for clients. It does not replace legal advice. We recommend that clients take independent legal counsel for specific legal questions about their project or use of our services.
1. Definitions and interpretation
For clarity, the following key terms are used throughout these Terms.
- Client / You - the individual, company or other organisation that purchases or enquires about Revolynk's services. When you accept an SOW, you represent that you have authority to bind the organisation you represent.
- Services - the professional activities listed in Section 2 below and any additional or related activities set out in an SOW, proposal, or contract (for example: development, design, consulting, security testing, cloud management, marketing campaigns, and related professional work).
- Deliverables - the tangible results of the Services (for example: source code, executables, design files, reports, configurations, campaign assets, or documentation) that Revolynk produces and hands over to the Client under the agreed SOW.
- Statement of Work (SOW) - a written document (or part of a contract) that describes the specific scope, deliverables, timelines, milestones, acceptance criteria, fees, and other project-specific terms. Each SOW is attached to and governed by these Terms unless expressly stated otherwise.
2. Our services - what we do and how to think about them
Below is a short, plain-language description of each major service line we offer, followed by an explanation of typical scope, expected outcomes, and common limitations. Each service is custom-priced and documented in an SOW before work begins.
2.1 AI & Data Analytics
We design and build data-driven solutions that help businesses make better decisions. This includes data strategy, data engineering (ETL), analytics dashboards, predictive models, and custom machine learning solutions. Our work often begins with a discovery phase to understand your data sources, data quality, business goals, and technical constraints. In practice, AI and analytics work is iterative: we prototype models, validate them against real data, and refine performance based on business KPIs. Outputs can include dashboards, model code, deployment scripts, and documentation. Because models depend on input data quality and the ongoing availability of data, we clearly document assumptions, limitations and expected maintenance requirements for models we deliver.
2.2 Cloud Services
We provide cloud architecture, migration, deployment, optimisation and ongoing platform management on major cloud providers. This includes setting up infrastructure-as-code, automated backups, security hardening, cost optimisation and scaling strategies tailored to your needs. Cloud-related engagements usually start with an assessment of your current environment and business needs, followed by an architecture proposal and a migration plan if required. We emphasise automatable and repeatable setups (for example, using Terraform, Ansible, or managed services) to reduce manual errors and improve reliability. Ongoing cloud management will include monitoring, patching, and incident response as specified in the SOW.
2.3 Cyber Security
Our cyber security service line includes security assessments, penetration testing, security architecture review, implementation of security controls and monitoring. We help identify vulnerabilities, prioritise fixes, and implement controls that reduce risk and help meet regulatory or industry standards. Security engagements are sensitive and often require privileged access to systems. We follow strict protocols for conducting tests safely and for reporting findings. Our recommendations are practical and risk-based; we do not guarantee absolute security but aim to materially reduce risk exposure and improve security posture through remediation and monitoring.
2.4 Web & Mobile Applications
We design and build consumer and enterprise web and mobile applications, including user experience design, front-end and back-end development, APIs, and integrations with third-party systems. Projects may include single-page applications, progressive web apps, native or cross-platform mobile apps, and backend services. Deliverables typically consist of source code, build pipelines, deployment configurations, environments for testing and staging, and handover documentation. We emphasise maintainable code, automated testing, and continuous integration / continuous deployment (CI/CD) to reduce deployment risk. The client is responsible for third-party platform accounts (e.g., Apple App Store, Google Play, hosting accounts) unless otherwise stated.
2.5 Marketing & Experience
We plan and execute digital marketing and experience improvements, such as SEO, content strategy, paid media campaigns, social media management, and conversion optimisation. These services are often measured against business metrics such as traffic, lead volume, conversion rate, or ROI. Marketing outcomes depend on many variables beyond Revolynk's direct control (for example: platform algorithms, client approvals, media budgets, and competitor activity). We will set measurable goals, run agreed campaigns, and provide transparent reporting. Ongoing optimisation and adjustments are part of our managed marketing services as specified in the SOW.
2.6 Tech Consulting
Our consulting services cover IT strategy, digital transformation roadmaps, technology selection, vendor evaluation, and process optimisation. We work closely with leadership and technical teams to align technology choices with business goals. Consulting projects are advisory and outcome-oriented: we provide recommendations, implementation roadmaps and, where appropriate, assist with vendor implementation. Clients should treat consulting deliverables as professional advice rather than guaranteed outcomes—success depends on execution, budget, and stakeholder alignment.
2.7 VFX & Game Design
We deliver design, animation, VFX, and game development services for interactive and media projects. This includes concept art, asset creation, animation, game mechanics, and pipeline integration to ship polished creative products. Creative work often requires iterative review cycles and client feedback. We provide milestone-based deliverables and include source assets and documentation as agreed in the SOW. Timelines can vary significantly depending on asset complexity and review turnaround times.
3. Who should use our services (Client eligibility & expectations)
Our services are intended for businesses, organisations and authorised representatives seeking professional technology solutions. By engaging us, you confirm you have the authority to act for the business or entity that is contracting our services, and that you will provide truthful and complete information necessary for us to perform our work. We expect clients to be responsive during active projects - answering questions, providing access to resources, and approving deliverables in a timely manner. Delays caused by late feedback, unavailable stakeholders, or missing access can push timelines; we document these impacts and will propose revised schedules and potential cost adjustments when required. We do not provide services to individuals or entities that are subject to sanctions, formally banned, or engaged in illicit activities. If at any point we reasonably suspect that the work may facilitate illegal conduct, we reserve the right to pause or terminate the engagement and notify appropriate authorities if required by law.
4. Engagement process - proposals, SOWs and acceptance
All paid engagements begin with a written proposal or a Statement of Work (SOW). The SOW describes scope, deliverables, acceptance criteria, milestones, timelines, fees, payment schedule, and any special terms. The SOW may be attached to or incorporated into a master services agreement between the parties. Clients must sign or otherwise formally accept the SOW before work begins. Signing the SOW confirms agreement with the responsibilities outlined (including client obligations such as access, approvals and third-party costs) and with the fees and payment schedule. Where urgent or ad hoc work is required, parties may agree to a simplified engagement in writing (email or written purchase order) for limited fixed-scope tasks. If the Client asks for work outside the scope of the SOW after acceptance, the parties will follow the Change Request procedure in Section 7 below. Work will only proceed against a written change request accepted by both parties, which may include revised timelines and additional fees.
5. Project lifecycle - planning through delivery
Every project follows common phases: discovery, design, build, test, deploy, and handover. During discovery, we gather requirements, assess technical constraints, and agree success criteria. This phase may include workshops and diagnostic testing to determine the true scope. The design phase transforms requirements into specifications, wireframes, UI designs or architecture documents. During build, our engineers and creatives create the agreed deliverables. Testing includes unit tests, integration tests, user acceptance testing (UAT) and security checks as appropriate. Finally, deployment places deliverables in production and handover transfers source code, assets, documentation, and accounts to the client. At each phase we provide status updates and ask for client approvals at predefined milestones. The SOW sets acceptance criteria and the number of review/iteration cycles included. Additional rounds of review or rework beyond the included cycles may incur additional fees.
6. Deliverables, documentation and acceptance criteria
Deliverables are the tangible outputs we create for you—for example, a codebase, compiled application, campaign assets, or a security report. Each SOW will specify the deliverables in sufficient detail, together with formats, versions, and handover items. We provide documentation that explains how to deploy, maintain and use the deliverables. Documentation may include deployment guides, run books, API documentation, and a list of dependencies. Proper documentation reduces future support costs and makes ongoing maintenance smoother for you or your internal teams. Acceptance criteria and review periods will be stated in the SOW. Typically, the client will have a defined window (e.g., 7-14 calendar days) to review deliverables and return approval or a list of defects. If defects are identified, Revolynk will correct them per the agreed defect resolution process outlined in the SOW.
7. Change requests and scope management
Projects often change after they start—new priorities appear, additional features are requested, or regulations require adjustments. To keep projects predictable, all changes to scope must be raised as a Change Request in writing. A Change Request will describe the requested change, the impact on schedule, resources, and cost, and require written acceptance by both parties before work begins. Where emergency work is required (for example, urgent security remediation), Revolynk may act immediately but will document the emergency change and seek approval and payment terms retroactively. We manage scope carefully because frequent unplanned changes (scope creep) can increase costs and extend delivery dates. The SOW will state the number of included revisions; beyond that, change requests will be time and materials or may be quoted as a fixed fee, depending on the nature of the work.
8. Pricing, estimates, and taxes
Our proposals and SOWs will include a clear fee structure. Fees may be fixed-price for well-defined projects, time-and-materials for discovery or advisory work, or subscription/retainer-based for ongoing services. Estimates are based on the information available at proposal time. Estimates are valid for the period stated in the proposal. Should requirements materially change, we will issue a revised estimate or Change Request. Clients are responsible for any taxes, duties, or similar charges that apply to the services, unless otherwise stated; all fees are quoted exclusive of taxes unless explicitly specified. For international clients, currency and remittance details will be provided in the invoice. Any bank fees, currency conversion costs, or payment platform fees are typically paid by the client unless otherwise agreed.
9. Invoicing, payment terms and late payments
Invoices are issued according to the SOW payment schedule. Unless otherwise agreed, all invoices are due within 3 (three) working days from the invoice date. For subscription or retainer services, invoices are typically issued monthly in advance. We accept payments by bank transfer, UPI, or other payment methods specified on the invoice. Clients should ensure payments include any required reference or invoice number to avoid misapplication. If a client disputes an invoice, they must notify Revolynk in writing within 7 calendar days of receipt; undisputed portions of the invoice remain payable according to the original terms. If a payment becomes overdue, Revolynk may suspend the provision of services after giving reasonable written notice. Continued non-payment may result in termination of services. Late payments may attract interest or recovery costs as set out in the SOW or as permitted by applicable law.
10. Refund and cancellation policy (detailed)
- Cancellation before work begins: If a client cancels an engagement before any work has been started, Revolynk will refund any advance payment within 3 working days after receiving the written cancellation, less any non-recoverable third-party costs.
- Cancellation after work has started: If the client terminates a project after Revolynk has commenced work, refunds (if any) will be calculated based on work completed to date, documented costs incurred by Revolynk, and any non-recoverable third-party expenses. We will provide a clear accounting of the work performed and costs incurred to justify the retained amount, and any refundable balance will be paid within a reasonable timeframe.
- Subscription and recurring services: For ongoing services billed monthly or by subscription, fees for completed service periods are generally non-refundable. If a client terminates mid-period, Revolynk will normally pro-rate subsequent invoices where appropriate; however, special terms may apply depending on the SOW.
- Exceptional refunds: In limited, exceptional circumstances (for example, clear error by Revolynk or failure to deliver key obligations), Revolynk may offer a goodwill refund or credit, at its discretion. Any such agreement will be documented in writing.
11. Access, credentials and client responsibilities
Clients must provide Revolynk with the timely, secure access credentials required to carry out the work (including test accounts, servers, APIs, or third-party platforms). We will use these credentials only for authorised work under the SOW and will follow security practices when storing or accessing credentials. Clients are responsible for maintaining and securing any accounts in their name (e.g., domain registrars, cloud providers, app store developer accounts). If Revolynk needs to manage or operate such accounts on behalf of the client, we will do so under documented access arrangements and with the client's consent. Revolynk may request delegated access that can be revoked by the client at any time. Where a client's failure to provide access, approvals, or necessary information delays a project, Revolynk will document the delay and propose revised timelines and fees as needed. Timely cooperation by the client is critical to meet agreed deadlines.
12. Security, data handling and backups
Revolynk implements industry-standard security measures appropriate to the services we provide, including secure transmission of data, controlled access to systems, and secure storage of credentials and sensitive materials. We adopt reasonable technical and organisational measures to protect client data from unauthorised access or disclosure. For projects where Revolynk hosts or processes client data (for example, cloud managed services or analytics platforms), our SOW will specify the data handling procedures, retention periods, and backup strategies. While we will take reasonable steps to maintain backups and redundancy, clients should maintain their own backups and records; Revolynk is not responsible for client data loss where it results from client actions, third-party failures, or force majeure events. In case of a security incident affecting client systems or data where Revolynk's services are implicated, we will notify the client promptly, investigate the incident, and recommend remediation steps. Where contractual or regulatory obligations require special incident reporting timelines (for example, personal data breaches under privacy laws), those will be documented in the SOW.
13. Confidentiality and NDAS
Both parties agree to keep confidential any non-public, commercial or technical information exchanged during the engagement. This includes trade secrets, strategic plans, customer lists, or sensitive technical configurations (collectively, "Confidential Information"). Confidentiality obligations survive termination of the project and continue for a period specified in the SOW or for a default period of two years after termination where not otherwise agreed. Exclusions typically include information that is public, already known to the recipient, independently developed by the recipient, or required to be disclosed by law. Where required, both parties will enter into a separate Non-Disclosure Agreement (NDA) before sharing particularly sensitive information. An NDA will specify permitted disclosures, handling requirements, and any special return or destruction obligations at the end of the engagement.
14. Intellectual property - ownership and licences
- Ownership of deliverables: Upon full payment of all fees due under the SOW, Revolynk assigns to the client ownership of the final deliverables as described in the SOW (for example, bespoke source code, final designs and campaign assets). This assignment applies only to the deliverables specifically created for the client and paid in full.
- Revolynk's retained rights: Revolynk retains ownership of any pre-existing materials, tools, frameworks, templates or libraries that we used in creating your deliverables. Where Revolynk provides such pre-existing or reusable components, we grant the client a non-exclusive, perpetual, royalty-free licence to use those elements as necessary to use the deliverables, unless otherwise negotiated.
- Open-source and third-party components: Many software projects include open-source or third-party libraries licensed under their own terms. The client agrees to abide by any licence obligations of such third-party components. Revolynk will disclose known third-party components in the SOW or documentation where relevant.
- Moral rights and credit: Revolynk may reserve the right to be acknowledged as the author of work in portfolio materials, case studies or press releases, subject to client privacy choices and any confidentiality constraints. If acknowledgement would conflict with the client's confidentiality or brand policy, we will not include identifying details without consent.
15. Acceptable use and prohibited activities
Clients must not use Revolynk services to carry out unlawful, harmful, infringing or malicious activities. Prohibited activities include (but are not limited to) fraud, distribution of malware, infringement of third-party rights, hosting illegal content, or attempts to interfere with or exploit other clients' systems. Revolynk reserves the right to refuse work that enables unlawful conduct or to suspend access to services where we reasonably suspect misuse. Where misuse is discovered after work has been delivered, Revolynk may suspend maintenance or hosting services and will cooperate with lawful requests from authorities. Clients are responsible for the legality of the content and materials they ask us to host, publish or distribute. Revolynk is not responsible for client content that infringes third-party rights or violates law, and client indemnity obligations apply in such circumstances as set out in Section 18.
16. Warranties, disclaimers and performance expectations
- Our warranties: Revolynk warrants that it will perform services with reasonable care, skill and diligence in line with accepted industry standards. We will use qualified personnel and reasonable project management and quality assurance procedures.
- No absolute guarantees: Technology and marketing results depend on many factors beyond our control. Accordingly, Revolynk does not warrant that our services will produce specific business results (for example, a guaranteed sales increase, specific ranking positions in search engines, or that software will be entirely free from defects in all circumstances). Where specific performance guarantees are agreed, they will be written into the SOW with clear metrics and acceptance tests.
- Disclaimer of other warranties: Except as expressly provided, Revolynk disclaims all other warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement to the maximum extent permitted by law.
17. Limitation of liability (detailed)
To the fullest extent permitted by applicable law, Revolynk's aggregate liability arising out of or related to these Terms or any SOW (whether in contract, tort including negligence, or otherwise) will not exceed the total fees paid by the client to Revolynk under the relevant SOW in the 12 months preceding the event giving rise to liability. Revolynk will not be liable for indirect, special, incidental, punitive, or consequential damages, including but not limited to loss of profits, business interruption, or loss of data, even if advised of the possibility of such damages. This limitation applies regardless of the form of claim. Certain jurisdictions do not allow the exclusion or limitation of liability for certain types of damages; where such limitations are unenforceable, Revolynk's liability will be limited to the maximum extent permitted by law.
18. Indemnification
The client agrees to indemnify, defend and hold Revolynk and its officers, directors, employees and agents harmless from and against any third-party claims, damages, losses or expenses (including reasonable legal fees) arising out of or related to: (a) the client's breach of these Terms or SOW; (b) client content that infringes third-party rights or violates applicable law; (c) improper use of the deliverables or services; or (d) client negligence or wilful misconduct. Revolynk will promptly notify the client of any claim for which indemnity is sought, and will provide reasonable cooperation in the defence of such claim. The client will control the defence and settlement of any indemnified claim, provided any settlement does not impose obligations on Revolynk without Revolynk's prior written consent.
19. Third-party services, licences and integrations
Projects often require third-party products or services (for example cloud providers, analytics platforms, libraries, payment gateways, app stores, or marketing ad platforms). The client is responsible for compliance with the terms and fees of such third-party services. Revolynk may assist with procurement or configuration of third-party services, but unless explicitly agreed in writing we do not assume third-party vendor liability. Any third-party subscription fees are paid by the client directly to the provider or reimbursed to Revolynk if Revolynk pays them on the client's behalf. Where a third-party licence or service is critical to the performance of deliverables, Revolynk will point this out in the SOW and advise on licence terms or alternatives. Client acceptance of the SOW implies acceptance of any required third-party components described therein.
20. Support, maintenance and service levels
Support and maintenance terms (including response times, update schedules, and covered activities) are specified in the SOW. Support may be offered as a time-and-materials service, as a retainer with a fixed monthly fee, or included for a limited warranty period after delivery as described in the SOW. Service Level Agreements (SLAs) for uptime, response and resolution times are available for eligible services (for example cloud management or monitoring). SLAs are quantified and documented in the SOW or a separate SLA document and may include remedies or credits where we fail to meet agreed targets. Emergency support (for example, critical production outages) is treated on a priority basis where a client has an active support agreement. If we provide emergency assistance outside of a support agreement, such assistance will be charged at our standard emergency rates unless otherwise agreed.
21. Termination and suspension
Either party may terminate an SOW for material breach if the other party fails to remedy the breach within a specified cure period after written notice. Revolynk may suspend services immediately if a client's actions pose an immediate security risk, or if payments are overdue and a reasonable notice period has passed. On termination, the client must pay for work completed and any non-recoverable costs incurred up to the effective date of termination. Revolynk will deliver any completed deliverables against payment for the delivered work. For subscription services, termination procedures and any required notice periods will be as set out in the SOW. Termination does not relieve either party of obligations that survive termination, such as confidentiality, intellectual property ownership, indemnities and limitations of liability. Where applicable, the parties will cooperate to ensure an orderly transition of services.
22. Force majeure
Revolynk is not liable for delays or failures to perform that are due to events beyond its reasonable control, including natural disasters, war, acts of terrorism, strikes, outages from third-party providers, pandemics, government actions, or other force majeure events. Where such events occur, the affected party will notify the other and use reasonable efforts to resume performance. If a force majeure event continues for a prolonged period (for example, more than 60 days), either party may be entitled to terminate the SOW without liability for breach. In such cases, we will follow the termination and settlement process described in Section 21.
23. Dispute resolution and governing law
These Terms and any SOW are governed by the laws of India. Any dispute arising from or in connection with these Terms will first be addressed in good faith through negotiation between senior representatives of both parties. If negotiation fails, the parties agree to submit to mediation (if available and appropriate). If mediation does not resolve the dispute, the parties may pursue remedies in the courts of Hyderabad, Telangana, India, unless the parties agree in writing to an alternative dispute resolution process.
24. Notices and communications
All formal notices under these Terms must be in writing and sent to the contact addresses specified in the SOW or to: reach@revolynk.com for Revolynk and the primary email address on file for the client. Routine project communication may occur by email, collaboration tools, or scheduled meetings. Notices are effective: (a) if emailed, on the day of transmission (provided sender retains proof of successful transmission); (b) if delivered by courier, on receipt; or (c) if posted on our website, as of the posting date. Parties should ensure that administrative contact details remain up to date throughout the engagement.
25. Changes to these Terms
We may update these Terms from time to time. For minor clarifications, changes may be posted and will apply to future engagements. Material changes affecting active SOWs will not be applied retroactively to work already underway unless both parties agree in writing. We encourage clients to review Terms periodically; the "Last updated" date at the top indicates the latest revision. If a client does not agree with material changes, they should notify Revolynk and may have the right to terminate certain future services as described in the SOW.
26. Severability, waiver and entire agreement
If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified where possible to reflect the parties' intent, and the remaining provisions will remain in full force. Failure by either party to exercise a right under these Terms is not a waiver of that right. These Terms, together with any SOW, invoices and any executed NDAs, constitute the entire agreement between the parties regarding the subject matter and supersede prior understandings and communications.
27. Feedback, testimonials and portfolio use
Clients may provide feedback, testimonials or case study materials. With client consent we may publish anonymised or attributed case studies and work samples in our portfolio and marketing materials. We will not publish confidential or sensitive details without prior written permission. If you prefer Revolynk not to include your project in public portfolios, please state this in the SOW and we will respect your preference, subject to any legal or regulatory obligations.
28. Contact and support
If you have questions about these Terms or need support, contact our team:
Revolynk Techs Pvt Limited
Support: +91 7093083375
Email: reach@revolynk.com
For contractual matters, please contact the person named in your SOW or reach out to the support email above.
29. Legal disclaimer and recommendation
This Terms of Use document is written to be clear and comprehensive for business clients; however, it does not substitute for legal advice. You should obtain independent legal advice to ensure these Terms meet your legal needs, especially where you operate in regulated industries or across multiple jurisdictions. If you would like, Revolynk can coordinate with your legal counsel or recommend a qualified legal professional to review and finalise these Terms and any client-facing contracts.
Company: Revolynk Techs Pvt Limited
Registered office: Hyderabad, Telangana, India
Support: +91 7093083375 | Email: reach@revolynk.com
End of Terms of Use